Leadership Skills in the Workplace
Practical Ways to Develop Leadership Skills in the Workplace
Whether you're on-payroll, working through your own limited company, or freelancing under an umbrella,
strong leadership skills give you an edge. They sharpen your decision-making, boost your professional credibility, and help you guide clients or colleagues through tricky projects. In short, leadership isn't just for people with "manager" in their job title – it's a career accelerator for everyone, from entry-level staff to seasoned contractors navigating IR35. In this article IR35 Rules look at why leadership skills are important for contractors and how you can develop yourself as a leader.
Why Leadiship Skills Matters
Developing leadership skills isn't just for people in senior roles — it's something anyone can do, at any stage of their career. Here are some clear, practical ways to build your leadership confidence, especially if you're working independently or as a contractor navigating the evolving UK workplace.
1. Take the Initiative
Leaders don't sit back and wait to be told what to do — they take ownership. In your day-to-day role, look for opportunities to improve processes, identify gaps, or suggest new approaches that could save time or money. For example, if you're a contractor working with a client on a software rollout, don't just follow the brief. Ask questions, point out inefficiencies, and recommend smarter solutions. Showing initiative builds trust, and over time, people will naturally start to turn to you when things need fixing.
Even something as simple as volunteering to take the lead on a minor task — like managing a weekly update call or creating a reporting template — demonstrates that you're proactive, dependable, and thinking like a leader.
2. Sharpen Your Communication Skills
Clear communication is one of the most underrated leadership skills. It's not just about being articulate – it's about listening actively, adjusting your tone to suit the situation, and making sure your message lands. This is especially important if you're freelancing or contracting remotely, where much of your communication might be done over email, Slack, or Zoom.
Practice being concise but clear. Avoid jargon, and check in regularly to make sure your team or client understands what's happening. Ask open questions. Summarise action points at the end of meetings. These habits create clarity and show you're focused on outcomes — a key trait in any effective leader.
3. Build Emotional Intelligence (EQ)
Emotional intelligence is the ability to understand and manage your emotions, as well as recognise and influence the emotions of others. It's the glue that holds teams together, especially under pressure.
You can develop this by practising empathy – putting yourself in others' shoes before responding. If a teammate is frustrated, ask why. If a client is being difficult, consider their stressors before reacting. Being emotionally intelligent doesn't mean avoiding conflict – it means navigating it without letting it derail progress.
High EQ helps you de-escalate tense situations, earn trust, and lead with calm confidence — all essential whether you're leading a team or delivering solo projects.
4. Embrace Continuous Learning
Good leaders are lifelong learners. They're always reading, observing, and picking up new skills — not just in leadership theory, but in their industry too. Set aside regular time each month for your own development.
That might mean listening to leadership podcasts, attending CPD-accredited webinars, or reading books by well-known leaders.
Contractors and freelancers often focus on technical upskilling, but investing in your soft skills — such as negotiation, learning about team dynamics, or decision-making under pressure — can make you more valuable to clients. It also gives you an edge when competing for contracts, particularly in sectors where leadership is just as important as technical expertise.
5. Strengthen Your Decision-Making
Strong leaders aren't stuck by indecision. They gather the facts, weigh the risks, and act. You can practise this by reviewing previous decisions — what went well, what you could improve — and applying those insights next time.
If you're used to getting input from others before making a move, start making more autonomous calls (even small ones), then assess how they went. The more you take ownership of your choices, the more confidence you'll build.
Contractors, in particular, need to show they can work independently — especially when placed in senior or client-facing roles. Clear, confident decision-making makes you more reliable in their eyes.
6. Lead by Example
"Do as I do" is far more powerful than "Do as I say." Whether you're managing others or simply collaborating with peers, show the behaviour you want others to adopt. That might be punctuality, taking pride in quality, or owning up to mistakes.
Even if you're not the team leader, people will notice if you consistently act with integrity, professionalism, and focus. In client settings, this builds trust and sets a positive tone across the team — even if your leadership is informal.
As a contractor or self-employed professional, your reputation is your CV. Leading by example helps build that reputation with every client you work with.
7. Practise Conflict Resolution
Wherever people work together, disagreements will happen. Strong leaders don't avoid them — they resolve them. Developing this skill means learning to stay calm under pressure, listen to all sides, and guide the group towards a constructive solution.
Start by staying neutral when tensions rise. Try to understand the root cause of the conflict — is it a miscommunication, a clash of priorities, or something deeper? From there, aim to mediate a fair resolution, not just a quick one.
As a contractor or freelancer, your ability to manage conflict can be a game-changer, particularly when dealing with competing stakeholders or shifting expectations on projects. If you can keep things moving when others get stuck, you're already showing leadership.
8. Develop a Professional Growth Mindset
A growth mindset means seeing challenges as opportunities and feedback as fuel for improvement. This is crucial for leadership because it keeps you open to change and resilient in the face of setbacks.
Start by actively seeking feedback – even when things go well. Ask what you could do better. Reflect on challenges you've faced and extract lessons from them. If you're running your own business or contracting, treat every engagement as a learning experience, not just a job.
Having a growth mindset also makes you more adaptable to change – including new legislation like IR35 reforms or client demands – which is vital for anyone working in today's dynamic contractor landscape.
9. Network and Collaborate
Leadership doesn't exist in a vacuum. Strong leaders understand how to build relationships, leverage diverse perspectives, and work well with others. Look for opportunities to collaborate on cross-functional projects, join professional forums, or attend networking events in your industry.
Even informal networking, such as connecting with other contractors or freelancers on LinkedIn or Slack communities, can offer valuable insight and mentorship. By learning how others lead – and where they've struggled – you can grow your own leadership playbook.
And remember: collaboration isn't just about group work. It's about listening, negotiating, adapting, and aligning with others toward a shared goal. Practising that daily helps you stand out.
10. Look for Leadership Opportunities
You don't need to wait for a formal promotion to lead. If you're working on a project, offer to take the lead on a particular stream. If you're freelancing, mentor someone junior in your field. If you're part of a professional association, volunteer to organise an event or chair a committee.
These small leadership moments build your skills and your credibility — which is especially useful if you want to move into more strategic roles, higher-value contracts, or consultancy work in future.
For limited company contractors and umbrella workers alike, showing that you've led others – even in informal or project-based roles – makes your CV stand out and can justify higher day rates.
Leadership isn't a title — it's a skill set. Whether you're just starting out or have years of experience, developing leadership skills will help you earn trust, take control of your career, and create more impact wherever you work. And in a world
where IR35, hybrid teams, and contract complexity are part of everyday life, those who lead well will always be in demand.
FAQs
What is leadership skills?
Leadership skills refer to the abilities that help you guide, influence, and support others effectively. These include communication, decision-making, emotional intelligence, conflict resolution, and the ability to motivate people — whether you're in a formal leadership role or not.
What are leadership skills?
Leadership skills are a mix of soft and strategic abilities like problem-solving, delegation, vision-setting, and collaboration. They're useful whether you're managing a team or just leading by example in your day-to-day work.
Is leadership a skill?
Yes, leadership is absolutely a skill — and it's one that can be learned, refined, and improved over time. You don't have to be born a leader to lead effectively.
Is leadership a soft skill?
Yes. While it can involve technical knowledge, leadership is mainly classed as a soft skill because it focuses on how you interact with and influence others.
How to improve leadership skills?
Start by taking initiative, improving communication, and seeking feedback. Practise decision-making, lead by example, and keep learning — whether that's through books, courses, or real-world experience. Over time, these small steps build confidence and capability.
How to improve your leadership skills?
Be proactive in challenging situations, take on responsibility when possible, and build strong working relationships. Consider mentorship, online courses, and volunteering to lead small projects.
How to develop leadership skills?
You can develop leadership skills by setting goals, embracing feedback, working collaboratively, and putting yourself forward for leadership tasks, even informally. Practising these regularly is key.
How to develop your leadership skills at work?
Look for opportunities to lead — whether it's a team meeting, a client presentation, or mentoring a junior colleague. Consistency, accountability, and a strong work ethic all help grow leadership credibility.
How to learn leadership skills?
You can learn leadership skills through a mix of study and experience. Read books, take part in workshops, observe good leaders in action, and ask for feedback as you grow.
How to show leadership skills?
You don't need a job title to show leadership. Demonstrate initiative, help colleagues, stay solution-focused in tough situations, and offer constructive suggestions. These all show leadership in action.
How to talk about leadership skills in a resume?
Mention times you took initiative, led projects, supported teams, or made critical decisions. Use action verbs like "led," "coordinated," "influenced," and "implemented."
How to write leadership skills in a contractor CV?
Include leadership achievements under your experience and key skills. For example: "Led a team of 5 contractors to deliver a project 2 weeks ahead of schedule."
Is leadership a skill or quality?
It's both. Leadership can be developed like a skill but also includes personal qualities like integrity, empathy, and resilience.
How to talk about leadership skills?
When discussing leadership, focus on practical examples — what you did, what the outcome was, and how you supported others. Whether in an interview or appraisal, real-world examples carry weight.
What leadership skills do I have?
Think about how you work with others. Are you good at listening, solving problems, or motivating people? Have you stepped up when no one else did? These are all signs of leadership.
How to develop a leadership skills?
The best way is through hands-on experience. Volunteer to lead meetings, mentor others, take ownership of problems, and always look for ways to improve.
How to develop coaching and leadership skills?
Start by learning how to give effective feedback, ask open-ended questions, and actively listen. Coaching is about empowering others, and combining that with leadership gives you real influence.
How to train leadership skills?
Leadership training can include online courses, roleplay scenarios, feedback sessions, and group coaching. Look for interactive formats that let you practise as well as learn.
Is mental resilience a key leadership skill?
Yes. Resilience helps leaders stay calm, focused, and positive under pressure — especially important for contractors or freelancers managing multiple demands.
How leadership skills can be developed?
By staying curious, seeking feedback, taking responsibility, and learning from setbacks. Each project or contract is a chance to level up.
What leadership skills teach us?
They teach us how to guide others, work well under pressure, communicate clearly, and take responsibility — all vital in today's fast-changing workplace.
Is the skills theory of leadership difficult to implement?
The skills theory suggests leadership can be learned — which is encouraging. It's not hard to implement if you're open to feedback and committed to practising regularly.
Is the Katz skills theory of leadership difficult to implement?
Katz identified technical, human, and conceptual skills as key for leaders. Implementing his model takes effort, especially balancing all three, but it's highly practical and relevant across industries.
What leadership skills are important?
Communication, decision-making, empathy, adaptability, and problem-solving are key. In fast-paced workplaces, leaders who stay calm and focused tend to shine.
How leadership skills can be used to drive the organisation objective?
Strong leaders align team goals with company vision, help others stay motivated, and remove roadblocks — all of which keep the business moving forward.














